Payment & Policies

Our methods of payment & policies

💳 Accepted payment methods

To secure your course of treatments:

  • For remote booking payments: If your booking is arranged remotely ahead of your treatment date, we request full payment be made via Direct Bank Transfer (BACS). Bank details will be provided.
  • Payment is also available in clinic: In person, by card.
  • Date guarantee: Dates are only held and guaranteed once full payment has been received.

🩺 Sickness & unforeseen emergencies

In cases of sudden illness or genuine, unforeseen emergencies, we want to support your health and recovery:

  • You may defer your treatment to a later date without charge or penalty.
  • Your advance payment will remain secure and transfer to your rescheduled session.
  • Time Limit: To keep our accounting current, we ask that deferred emergency appointments are rescheduled and utilised within 6 months of the original booking date.

📅 Cancellation & rescheduling terms

We kindly request a minimum of 72 hours' notice for any modifications or rescheduling requests for your scheduled time.

  • Standard Changes: Cancellations or rescheduling requests made outside the 72-hour window allow your advance payment to transfer fully to your future session.
  • Late Cancellations: Cancellations made with less than 72 hours' notice will result in the forfeiture of the advance payment for the duration of that scheduled appointment day or days.
  • No-Shows: Missing your appointment without prior contact results in the forfeiture of your advance payment.

⚠️ Change of mind & voluntary programme cancellations

Because our advance booking options require multi-day blocks, which are often reserved months in advance, voluntary cancellations of a full programme due to a change of mind are subject to a structured refund schedule to manage business cash-flow and unfillable calendar slots:

  • Cancelled 60+ days before the start date: A full refund is provided, minus a £250 administration and holding fee to cover the cost of administrative planning and long-term slot reservation.
  • Cancelled 30 to 59 days before the start date: A 50% refund of the advance payment is provided; the remaining 50% is forfeited to cover the unfillable multi-day calendar block.
  • Cancelled less than 30 days before the start date: No refunds will be issued for voluntary cancellations.

Please note: Approved voluntary refunds will be processed via bank transfer within 30 business days.

Thank you for your understanding.