Payment & Policies

Our Policies & Methods of Payment

💳 Accepted Payment Methods


To secure your treatment block, we accept the following payment methods based on the size of your package and how you book:

  • For Large Advance Payments (£2,000+): Must be paid via Direct Bank Transfer (BACS). Secure bank details will be provided at the time of invoicing to avoid unnecessary processing delays and high merchant fees.
  • For Remote Bookings (Made in Advance): If your booking is arranged remotely ahead of your treatment date, full payment must be made in advance via Direct Bank Transfer (BACS).
  • For Packages under £2,000 & Small Balances (In Clinic): We accept all major Debit and Credit Cards securely in the clinic or during an in-person checkout (including your 20-hour package).
  • Cash Payments: Please note that we operate a cashless clinic and cannot accept cash under any circumstances.

📅 Cancellation & Rescheduling Terms

We kindly request a minimum of 72 hours' notice for any modifications or rescheduling requests for your scheduled time.

  • Standard Changes: Cancellations or rescheduling requests made outside the 72-hour window allow your advance payment to transfer fully to your future session.
  • Late Cancellations: Cancellations made with less than 72 hours' notice will result in the forfeiture of the advance payment for the duration of that scheduled appointment day or days.
  • No-Shows: Missing your appointment without prior contact results in the immediate forfeiture of your advance payment.

🩺 Sickness & Unforeseen Emergencies

In cases of sudden illness or genuine, unforeseen emergencies, we want to support your health and recovery:

  • You may defer your treatment to a later date without charge or penalty.
  • Your advance payment will remain secure and transfer to your rescheduled session.
  • Time Limit: To keep our accounting current, deferred emergency appointments must be rescheduled and utilised within 6 months of the original booking date.

⚠️ Change of Mind & Voluntary Programme Cancellations

Because 20, 50 and 100-hour packages require multi-day blocks, which are often reserved months in advance, voluntary cancellations of a full programme due to a change of mind are subject to a structured refund schedule to manage business cash-flow and unfillable calendar slots:

  • Cancelled 60+ days before the start date: A full refund is provided, minus a £250 administration and holding fee to cover the cost of administrative planning and long-term slot reservation.
  • Cancelled 30 to 59 days before the start date: A 50% refund of the advance payment is provided; the remaining 50% is forfeited to cover the unfillable multi-day calendar block.
  • Cancelled less than 30 days before the start date: No refunds will be issued for voluntary cancellations.

Please note: Approved voluntary refunds will be processed via bank transfer within 30 business days.

Thank you for your understanding.